Contact Us
Our team is here to help you with any questions or concerns.
Frequently Asked Questions
How does matching work?
Our app uses a faith-based compatibility algorithm powered by AI. During your onboarding, Grace (our AI interviewer) gets to know your values, denomination, and relationship goals. This information is used to calculate a Divine Match score with other users. When you both express interest, it's a match!
What is Bump Mode?
Bump Mode uses your location to notify you when compatible matches are nearby. You can set your preferred distance (Nearby, Walking Distance, or Short Drive) in your profile settings. Your location is only shared while Bump Mode is active, and you can turn it off at any time.
How does data privacy work?
We take your privacy seriously. Your personal data is encrypted, your location is only shared when Bump Mode is active, and you control who can see your profile. We never sell your personal data to third parties. For full details, please read our Privacy Policy.
What is Squad Dating?
Squad Dating lets you bring your friends into the matchmaking process. You can create a squad with your trusted friends who help evaluate potential matches, provide feedback, and collaborate on finding the right person. It's a fun, community-driven approach to dating that mirrors how relationships naturally form in faith communities.
How does Set Up a Friend work?
Know someone who would be great on Find or Be Found? With Set Up a Friend, you can create a group and collaboratively build a profile for someone you want to help find love. The group works together to find and vet matches. It's matchmaking with the support of people who know and care about the person.
What is the Legacy Founding Member plan?
Legacy Founding Members get exclusive early access at $9.99/month (67% off the regular $29.99 price). This rate is locked in for life as a thank-you for being among the first to join our community. Spots are limited, so sign up early to secure your founding member rate.
Can I use video and audio calls?
Yes! Once you've matched with someone, you can use our built-in video and audio calling features to connect face-to-face without sharing your personal phone number. This helps you get to know your match in a safe, secure environment.
How to Report Issues
Your safety is our priority. Here's how to report concerns.
Report a User
If you encounter inappropriate behavior, tap the three-dot menu on the user's profile or in a chat conversation and select "Report." Our team reviews all reports within 24 hours.
Block a User
You can block any user at any time from their profile. Blocked users will not be able to see your profile, send you messages, or interact with you in any way.
Contact Support Directly
For urgent concerns or issues that need immediate attention, email us at support@tofindorbefound.com. Include your username and a description of the issue.
How to Delete Your Account
We're sorry to see you go. Here's how to delete your account.
Open Profile Settings
Navigate to your Profile tab and tap the settings icon in the top right corner.
Select Account Settings
Scroll down to find the "Account" section and tap "Delete Account."
Confirm Deletion
You'll be asked to confirm your decision. Once confirmed, your account and all associated data will be permanently deleted within 30 days.
Alternative: Online or Email
You can also delete your account online or request deletion by emailing support@tofindorbefound.com from the email associated with your account.
Safety Tips
Stay safe while connecting with others on our platform.
Protect Your Personal Information
Never share your home address, financial information, or other sensitive details with someone you haven't met in person.
Meet in Public Places
For your first few meetings, always choose a public place. Let a friend or family member know your plans.
Use In-App Communication
Use our built-in chat, voice, and video calling features. Avoid sharing your personal phone number until you feel comfortable.
Trust Your Instincts
If something feels off, trust your gut. Don't hesitate to block or report users who make you uncomfortable. Your safety matters most.
Involve Your Community
Use Squad Dating to involve trusted friends and family in your journey. Multiple perspectives help identify red flags early.
Verify Before You Trust
Look for photo-verified profiles. Our verification system helps ensure that people are who they say they are.